Patient Portal

Manage Your Health Online!

Friends of Family Health Center (FOFHC) is excited to offer a new online tool that provides anywhere, anytime access to your personal health records!

With our new secure patient portal, you can save time by using online tools that will help you better manage your health and make more informed decisions about your care -- 24/7 from any computer, smartphone or tablet.

You also have the ability to:

  • View test and lab results
  • Request appointments
  • Request prescription refills
  • Send and receive messages from your Doctor’s office
  • Receive reminders for preventative and follow-up care

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How Do I Sign Up for the FOFHC's Patient Portal?

If you are interested in accessing FOFHC Patient Portal you need to:
  • Notify the front office staff at your next appointment. The staff will verify your email address and ask for valid photo identification. (Please bring valid photo identification with you (i.e. driver's license). We apologize in advance for this inconvenience, but it is necessary for security purposes)
  • Once this is verified, staff will send you an invitation to the email address you verified. From there you will;
    1. Click the registration link in the email you receive from noreply@followmyhealth.com
    2. Create your portal login using a unique username and password
    3. Enter the invitation code provided by us and click “Agree” to the release of information
  • Choose a Login Method
    You can create a username and password specifically for your portal account by clicking the FMH Secure Login icon. Currently we are only supporting FMH Secure Login method but not Facebook, Gmail, Yahoo, etc. Click on the FMH icon and enter your username and password for that account.

What are the password requirements?

Your password should be at least 8 characters in length and include at least one numeric and one special character, such as: !@@#$%^)&*-(

What if I forget my password?

On the login screen, there is a "Forgot Your Password?" link that will ask you for some personal information. You will then be able to set a new password for the Patient Portal. Alternatively, you can contact FollowMyHealth support at 888-670-9775 or support@followmyhealth.com for assistance.

Why has my account been locked?

As a security feature, the patient portal will lock-out any account that has had (3) failed login attempts. If you have been locked out of your account, contact FollowMyHealth support at 888-670-9775 or support@followmyhealth.com

I am still having problems connecting with the Patient Portal. Now what?

While most of our patients have experienced no difficulties, from time to time there are technical questions. For technical problems or questions contact FollowMyHealth support at 888-670-9775 or support@followmyhealth.com

What is the order of providers listed in "My Providers"?

Providers that are the most frequently visited are located at the top of the list, the least visited provider will be at the bottom.

Is there an app for the iPhone or Android?

Yes, just download the FollowMyHealth Mobile app from iTunes or Google Play

How far back is my personal medical record available?

You can view your medical records going back to your very first visit at Friends of Family Health Center.

Can I ask an emergency related question via the Patient Portal?

No, the Patient Portal is intended for non-emergent healthcare issues only. Please contact us, Friends of Family Health Center, for questions that you would like answered within 24 business hours.

If you are experiencing a medical emergency, call 911 or visit the nearest emergency room immediately.

How secure is my medical information?

Your personal health information is very secure. The FollowMyHealth Patient Portal is HIPAA-compliant in that it adheres to mandated encryption standards when receiving, sending, and storing a patient's health information. Information shown within the Patient Portal is merely a snapshot of your most recent medical records, not the actual medical record as a whole.

When I check the portal inbox, there are messages from my provider, but I'm not getting any email communication telling me to check the portal. What's wrong?

It is likely that your email address on file with the Patient Portal is not documented correctly. Please call us, Friends of Family Health Center at 562-690-0400, to verify the correct email address. Unfortunately, we do not have any way of knowing if the email reminders and updates from the Patient Portal are successfully reaching your email inbox. Also, be sure to check your email account's Spam folder. Some email clients use strict filters which can mistakenly classify communications from the Portal as spam and place them in this folder. If this is the case, be sure to denote this communication as "Not Spam".

Proxy Accounts

Proxy or Dependent Accounts allows you to securely communicate with a patient’s physician office on behalf of a family member or person under your care. This communication is done using a FOFHC Patient Portal account. For pediatric patients, we will extend Proxy invitations to our FOFHC Patient Portal to parents/legal guardians named on FOFHC’s Pediatric Registration Form. FOFHC will scan your ID and inform you of any other documentation necessary to provide access. We apologize in advance for this inconvenience, but it is necessary for security purposes.

Communications consists of:

  • Communicate securely with physician and staff
  • Request Appointments
  • Request/Renew Prescriptions
  • View lab results
  • Review Medical Records

Pediatric Proxy/Dependent Accounts

These types of accounts allow the parent caregiver or guardian to securely access information on behalf of a pediatric patient under the age of 12 years old. On the patients 12th birthday it will automatically terminate due to privacy concerns.

Adult Proxy Accounts

These types of accounts allows access to help manage adult patient care who is 18 years of age or older. In order to obtain access, the patient can invite another person, or provide FOFHC a notarized letter allowing the Adult Proxy permission to obtain access. These steps are required to ensure that we allow access to people whom you want to have access to your personal medical records online; it is necessary for security purposes.

Sharing your Portal Information with a spouse or other caregiver.

A patient can also grant proxy access to their own FOFHC Patient Portal account to another person.

  1. Log into your account and select Settings > Change Account Access.
  2. Enter the email address of the individual you would like to grant proxy access to.
  3. Select a pass code for the individual to enter when accessing your account.
  4. Provide this code to the proxy.