Manage Your Health Online!
Friends of Family Health Center (FOFHC) is excited to offer a new online
tool that provides anywhere, anytime access to your personal health records!
With our new secure patient portal, you can save time by using online tools
that will help you better manage your health and make more informed decisions
about your care -- 24/7 from any computer, smartphone or tablet.
You also have the ability to:
- View test and lab results
- Request appointments
- Request prescription refills
- Send and receive messages from your Doctor’s office
- Receive reminders for preventative and follow-up care
How Do I Sign Up for the FOFHC's Patient Portal?
If you are interested in accessing FOFHC Patient Portal you need to:
- Notify the front office staff at your next appointment. The staff will
verify your email address and ask for valid photo identification. (Please
bring valid photo identification with you (i.e. driver's license). We
apologize in advance for this inconvenience, but it is necessary for security purposes)
Once this is verified, staff will send you an invitation to the email address
you verified. From there you will;
Click the registration link in the email you receive from
Create your portal login using a unique username and password
Enter the invitation code provided by us and click “Agree” to the release of information
Choose a Login Method
You can create a username and password specifically for your portal account
by clicking the FMH Secure Login icon. Currently we are only supporting
FMH Secure Login method but not Facebook, Gmail, Yahoo, etc. Click on
the FMH icon and enter your username and password for that account.
What are the password requirements?
Your password should be at least 8 characters in length and include at
least one numeric and one special character, such as: !@@#$%^)&*-(
What if I forget my password?
On the login screen, there is a "Forgot Your Password?" link that will
ask you for some personal information. You will then be able to set a
new password for the Patient Portal. Alternatively, you can contact FollowMyHealth
support at 888-670-9775 or firstname.lastname@example.org for assistance.
Why has my account been locked?
As a security feature, the patient portal will lock-out any account that
has had (3) failed login attempts. If you have been locked out of your
account, contact FollowMyHealth support at 888-670-9775 or
I am still having problems connecting with the Patient Portal. Now what?
While most of our patients have experienced no difficulties, from time
to time there are technical questions. For technical problems or questions
contact FollowMyHealth support at 888-670-9775 or
What is the order of providers listed in "My Providers"?
Providers that are the most frequently visited are located at the top of
the list, the least visited provider will be at the bottom.
Is there an app for the iPhone or Android?
How far back is my personal medical record available?
You can view your medical records going back to your very first visit at
Friends of Family Health Center.
Can I ask an emergency related question via the Patient Portal?
No, the Patient Portal is intended for non-emergent healthcare issues only.
Please contact us, Friends of Family Health Center, for questions that
you would like answered within 24 business hours.
|If you are experiencing a medical emergency, call 911 or visit the nearest
emergency room immediately.
How secure is my medical information?
Your personal health information is very secure. The FollowMyHealth Patient
Portal is HIPAA-compliant in that it adheres to mandated encryption standards
when receiving, sending, and storing a patient's health information. Information
shown within the Patient Portal is merely a snapshot of your most recent
medical records, not the actual medical record as a whole.
When I check the portal inbox, there are messages from my provider, but
I'm not getting any email communication telling me to check the portal.
It is likely that your email address on file with the Patient Portal is
not documented correctly. Please call us, Friends of Family Health Center
at 562-690-0400, to verify the correct email address. Unfortunately, we
do not have any way of knowing if the email reminders and updates from
the Patient Portal are successfully reaching your email inbox. Also, be
sure to check your email account's Spam folder. Some email clients use
strict filters which can mistakenly classify communications from the Portal
as spam and place them in this folder. If this is the case, be sure to
denote this communication as "Not Spam".
Proxy or Dependent Accounts allows you to securely communicate with a patient’s
physician office on behalf of a family member or person under your care.
This communication is done using a FOFHC Patient Portal account. For pediatric
patients, we will extend Proxy invitations to our FOFHC Patient Portal
to parents/legal guardians named on FOFHC’s Pediatric Registration
Form. FOFHC will scan your ID and inform you of any other documentation
necessary to provide access. We apologize in advance for this inconvenience,
but it is necessary for security purposes.
Communications consists of:
- Communicate securely with physician and staff
- Request Appointments
- Request/Renew Prescriptions
- View lab results
- Review Medical Records
Pediatric Proxy/Dependent Accounts
These types of accounts allow the parent caregiver or guardian to securely
access information on behalf of a pediatric patient under the age of 12
years old. On the patients 12th birthday it will automatically terminate
due to privacy concerns.
Adult Proxy Accounts
These types of accounts allows access to help manage adult patient care
who is 18 years of age or older. In order to obtain access, the patient
can invite another person, or provide FOFHC a notarized letter allowing
the Adult Proxy permission to obtain access. These steps are required
to ensure that we allow access to people whom you want to have access
to your personal medical records online; it is necessary for security
Sharing your Portal Information with a spouse or other caregiver.
A patient can also grant proxy access to their own FOFHC Patient Portal
account to another person.
- Log into your account and select Settings > Change Account Access.
- Enter the email address of the individual you would like to grant proxy
- Select a pass code for the individual to enter when accessing your account.
- Provide this code to the proxy.